Student Support Centre


Caring through Conversations

SSC Guidelines

  • SSC is not an emergency service provider and strictly operates on a prior-appointment basis.
  • SSC follows a short-term therapy model. As such, the number of sessions allotted to each client is limited.
  • Every session is for a maximum period of 50 minutes. Please ensure that you are on time for your appointment to avail yourself of the full session. If you are late for your appointment, the session will not be extended. If you are running late, do inform us. In the absence of prior intimation, your therapist will wait 15 minutes for you to join the meeting after which we will assume that you have forfeited the slot and it may be allotted to someone else.
  • After each session, your therapist will set your next appointment on a date that is suitable for both of you. We usually meet our clients once in 7-10 days to begin with. Depending on the progress of therapy, the frequency is gradually decreased and/or terminated.
  • If, for some reason, your therapist cannot be available at the time of your appointment, we will inform you beforehand and reschedule your appointment.
  • If you want to cancel your appointment, kindly inform us at least 24 hours in advance. Please be aware that students often have to wait their turn for appointments, and by letting us know in advance of any cancellations you will be helping someone else in need of consultation. If you wish to reschedule the appointment, we will try to give you the earliest available slot.
  • If you miss an appointment and wish to make another, please contact us at the earliest. The next appointment will be given only a week after your last scheduled one, whenever a slot is available. Repeated no-shows could lead to the Centre prioritizing other clients for appointments, which would mean that the waiting period for your next appointment may be further extended.
  • Please ensure that you are not under the influence of alcohol or any psychoactive drugs when you come for your sessions as it may interfere with therapy. If you are found to be intoxicated, the session will be cancelled.
  • If you wish to visit SSC again after therapy has been terminated or after a prolonged period of absence, please factor in a longer waiting period for appointments.
  • SSC services are exclusively for students of MAHE. Therefore, they cannot continue after you have completed your course. Therapy will be terminated upon course completion, if it has not been earlier, and appropriate referrals will be provided if required.
  • Due to health concerns related to COVID-19, please ensure that you are wearing a mask and that you sanitize your hands as soon as you enter the premises.
  • Failure to follow the above precautions, disruptive behaviour, and/or threatening or endangering those present at the Centre will be considered reasonable grounds for barring your entry and/or withdrawing our services to you.


For medical emergency, please call – 0820 2923154/ 22246
For Ambulance services, call – 0820 2922761
Call us during office hours – 0820-2922430
Student Support Centre is open from 9 am to 7 pm from Monday to Saturday, except for national holidays, third Saturday of each month, and any other holidays declared by MAHE

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