Student Support Centre

Caring through Conversations

SSC Guidelines

Due to the COVID-19 pandemic, SSC is currently offering all sessions online and will not conduct in-person sessions until further notice. For appointments and for any queries, please contact us via phone or e-mail and refrain from coming to the centre. If you need to come to the centre due to exigent circumstances, please ensure that you are wearing a mask and that you sanitize your hands as soon as you enter the premises. Failure to follow these precautions and/or threatening or endangering those present at the centre will be considered reasonable grounds for restricting access to our services to you.

  • SSC is not an emergency service provider and strictly operates on a prior-appointment basis.
  • Every session is for a maximum period of 50 minutes. Please ensure that you are on time for your appointment to avail yourself of the full session. If you are late for your appointment, the session will not  be extended.
  • After each session, your therapist will fix your next appointment on a date that is suitable to the both of you. We usually meet our clients once in 7-10 days to begin with. Depending on the progress of therapy, the frequency is gradually decreased and/or terminated.
  • If, for some reason, your therapist cannot be available at the time of your appointment, we will inform you beforehand and reschedule your appointment.
  • If you want to cancel your appointment, kindly inform us at least 24 hours in advance. Please be aware that students often have to wait their turn for appointments, and by letting us know in advance of any cancellations you will be helping someone else in need of the consultation. If you wish to reschedule the appointment, we will try to give you the earliest available slot.
  • If you miss an appointment and wish to make another, please get in touch with us at the earliest. The next appointment will be given only a week after your last scheduled one, whenever a slot is available.
  • If you wish to visit SSC again after therapy has been terminated or after a prolonged period, please factor in a 7-10 days waiting period for appointments.
  • SSC services are exclusively for students of MAHE. Therefore, they cannot continue after you have completed your course. Therapy will be terminated upon course completion, if it hasn’t been earlier, and appropriate referrals will be provided if required.

Additional guidelines for online sessions:
  • Services would be offered online only while SSC is closed for in-person sessions.
  • Therapy will continue on online platforms through audio and video conferencing. Please install any application specified, preferably on a computer, before your session. You will receive an email with a link/ Meeting ID to join the session 5-10 minutes before the scheduled time.
  • Please check if the connectivity and technical facilities are adequate before the session so that it can be conducted with minimum interruptions.
  • As far as possible, please arrange to have your online session from a location that offers sufficient lighting and privacy.
  • We may encounter technical difficulties resulting in interruptions during the session. If this occurs and we are not able to reconnect within 10 minutes, you would be contacted via email to reschedule the appointment to the earliest available time slot.
  • Please maintain the same decorum as you would in an in-person session.
  • If you are having suicidal or homicidal thoughts, actively experiencing psychotic symptoms or experiencing a mental health crisis that cannot be resolved remotely, it may be determined that online sessions are not appropriate, and that a higher level of care is required.

For medical emergency, please call – 0820 2923154/ 22246
For Ambulance services, call – 0820 2922761
Call us during office hours – 0820-2922430
Student Support Centre is open from 9am to 8pm from 1 January to 14 May and from 1 August to 14 December.
It is open from 9am to 6pm from 15 May to 31 July and from 15 December to 31 December.

Designed & Developed by Dept. of Digital and IT, MAHE